Compliance-first communications for service businesses

Run every customer conversation from one board.

360flow unifies calls, texts, email, and voicemail into a real-time, card-based workspace built for service businesses — so nothing about a customer ever falls through the cracks.

Book a call See how it works

STIR/SHAKEN attested
A2P 10DLC registered
Strict no-spam

view of every customer: 360° view of every customer
channels in one timeline: 4 channels in one timeline
capabilities, one workspace: 21 capabilities, one workspace
frameworks aligned: 7 frameworks aligned

How it works

One loop, from first ring to full history

Every touchpoint flows in, becomes a card on the board, moves through your stages, and leaves a complete customer history behind — watch it happen.

Capture every touchpoint

Calls, texts, emails, and voicemails flow into 360flow automatically and attach themselves to the right customer — no manual logging.

Organize on the board

Each customer or job becomes a card you move across stages — New, Scheduled, In Progress, Estimate Sent, Won — so status is always obvious.

Coordinate the whole team

Assign technicians and dispatchers, @mention teammates, leave notes, share files, and bring in external guests for permits, approvals, and sign-offs.

Close the loop, keep the history

Send estimates, transcribe the call, log the activity, and keep the customer’s full 360° history in one place — ready for the next time they reach out.

Capture every touchpoint

Calls, texts, emails, and voicemails flow into 360flow automatically and attach themselves to the right customer — no manual logging.

Organize on the board

Each customer or job becomes a card you move across stages — New, Scheduled, In Progress, Estimate Sent, Won — so status is always obvious.

Coordinate the whole team

Assign technicians and dispatchers, @mention teammates, leave notes, share files, and bring in external guests for permits, approvals, and sign-offs.

Close the loop, keep the history

Send estimates, transcribe the call, log the activity, and keep the customer’s full 360° history in one place — ready for the next time they reach out.

Everything in one workspace

The tools your crew needs, without the spam risk

Coordinate the board, communicate across every channel, automate the busywork — all on a compliance-first foundation that keeps your numbers verified, never flagged.

Card-based Kanban boards

Every request, job, and customer moves through visual stages on a drag-and-drop board — so your whole team sees what’s new, scheduled, in progress, and closed at a glance.

Coordinate

Customer-centric 360° view

One unified timeline per customer: every call, text, email, file, estimate, note, and appointment — seen from the customer’s perspective, not scattered across tools.

Coordinate

Real-time everything

Boards, cards, and conversations update live for everyone at once. Dispatchers, technicians, and owners always work from the same current picture.

Coordinate

Attention inbox

A single prioritized queue to triage inbound requests and support tickets fast — so nothing waits unseen and every customer gets a timely response.

Coordinate

Advanced fuzzy search

Type the last four digits of a phone number or a slightly-misspelled name and still find the right customer instantly — typo-tolerant, phone-aware search that runs at the edge.

Coordinate

Full activity log

A complete, searchable audit trail of who did what and when — accountability for the team and a defensible record for your business.

Coordinate

In-app phone dialer

Place and receive business calls right inside 360flow. Every call is logged to the customer automatically — no copy-paste, no lost context.

Communicate

Call transcription

Calls and voicemails are transcribed and attached to the customer record. Click any line of the transcript to jump the audio right to that moment.

Communicate

Two-way SMS

Text customers from your business number and reply in-thread. Inbound and outbound messages land on the customer’s timeline for the whole team to see.

Communicate

Email & Gmail integration

Connect email — including Gmail — so customer correspondence is captured in one place and you can reply without leaving the board.

Communicate

Advanced voicemail

Configurable voicemail with open hours, holiday and vacation days, per-department routing, and power settings for exactly how calls are handled after hours.

Communicate

Secure file sharing

Share documents, photos, and estimates with built-in virus scanning on every upload and instant blur-up previews — safe to exchange with customers and guests.

Communicate

Custom automations

Design your own automations to standardize and speed up workflows — route requests, move cards, notify the right person, and cut repetitive busywork.

Automate

Inbound AI voice agents

Conversational IVR answers inbound calls, routes to the right department or technician, and can take appointment requests or answer knowledge-base questions — inbound only.

Automate

AI workflow helpers

AI-based enhancements throughout the app help summarize, draft, and surface what needs attention — accelerating the work without taking humans out of the loop.

Automate

Integrations, growing

Connect the tools you already run on. Gmail today; Housecall Pro coming soon; plus a growing catalog of service-business integrations.

Automate

Powerful permissions

Flexible, role- and board-scoped permissions for larger organizations. Grant exactly the right access down to individual boards and capabilities.

Trust

External guest management

Invite customers, contractors, and partners as scoped guests to collaborate on exactly what they need — permits, approvals, documents — and nothing more.

Trust

Notes & comments on contacts

Leave internal notes and comments on any contact so the team can coordinate context the way service businesses actually work.

Trust

Passwordless sign-in

Secure magic-link authentication with encrypted sessions — no passwords to phish, reset, or leak. Access is tenant-isolated and scoped to exactly what each person needs.

Trust

Compliance-first by design

STIR/SHAKEN, A2P 10DLC, TCPA, and CAN-SPAM aligned, with a strict no-spam policy that protects the reputation of your phone numbers and email domains.

Trust

STIR/SHAKEN, A2P 10DLC, TCPA & CAN-SPAM aligned — with a strict no-spam policy on every plan.

Compliance-first by design

Numbers that arrive verified, not flagged

Deliverability is a shared, protected asset. We sign calls, register senders, honor opt-outs instantly, and keep AI voice strictly inbound — so your reputation stays intact.

STIR/SHAKEN attested calls

Outbound calls are placed over carrier networks that sign traffic with STIR/SHAKEN attestation, so your numbers arrive verified — not flagged as "Spam Likely".

A2P 10DLC registered messaging

Every SMS sender is registered through The Campaign Registry (A2P 10DLC) with vetted brand and campaign use-cases, keeping deliverability high and carriers happy.

Strict no-spam policy

We enforce documented consent, honor opt-outs instantly, and prohibit purchased lists. Your sender reputation is treated as a shared, protected asset.

Inbound-only AI voice

Our conversational AI answers and routes inbound calls only. We never place automated outbound or robocalls — full stop.

Encrypted, tenant-isolated data

Sessions use encrypted tokens with organization-specific keys, and each tenant’s workspace data is isolated at the database layer.

HIPAA available on request

Clinics, chiropractors, and healthcare-adjacent teams can request a HIPAA-compliant configuration with a Business Associate Agreement (BAA).

Aligned with

FCCSTIR/SHAKENTCPACAN-SPAMA2P 10DLCCTIAHIPAA

Trusted by service teams

Built for the way crews actually work

Owners, dispatchers, and coordinators who run their day out of 360flow.

“Before 360flow, a call, a text, and an email about the same job lived in three different places. Now it’s one card. My dispatchers stopped double-booking techs almost overnight.”

Marcus D.

Owner · Ridgeline Plumbing & Heating

Cleveland, OH

“The customer timeline is the whole thing for us. Anyone on the team can open a contact and instantly see every call, text, and estimate. No more “let me find out and call you back.””

Priya S.

Operations Manager · Summit Mechanical Services

Columbus, OH

“We do a lot of work with municipal contracts, so permits and approvals get messy. Guest access lets us loop in the right people on exactly one board without handing over the keys.”

Dave R.

Project Coordinator · Lakefront Electrical Contractors

Akron, OH

“What sold our office manager was the no-spam stuff. Our numbers stopped showing up as “Spam Likely,” and customers actually answer now.”

Tanya W.

General Manager · ClearView Garage Doors

Toledo, OH

Pricing

Simple pricing that grows with your team

Start free. Add your crew as you grow. Every plan includes real-time boards, the customer 360° view, and our compliance-first communications.

Starter

1–3 users

$0 / forever

For owner-operators and small crews getting organized.

Real-time Kanban boards
Customer 360° timeline
Two-way SMS & in-app dialer
Email & Gmail integration
Activity log & fuzzy search
Secure file sharing

Get started

See 360 Flow against your real workflows

Book a call and we’ll walk your team through the board, the customer 360° timeline, and compliance-first communications — then help you migrate.

Book a call

Free Starter plan
Guided onboarding
HIPAA available on request

FAQ

Questions, answered

Everything a serious buyer wants to know before booking a call.

Is my data private?

Yes. 360flow is multi-tenant by design: every organization’s workspace data is isolated at the database layer, and sessions are protected with encrypted tokens tied to organization-specific keys. We do not sell your data, and mobile information is never shared with third parties or affiliates for marketing or promotional purposes.

Can I customize my outgoing email domain?

Yes. Business and Enterprise plans support sending from your own verified domain with the proper SPF, DKIM, and DMARC authentication in place. Proper authentication protects your deliverability and keeps your domain’s sender reputation strong.

How does user billing work?

Plans are priced by team size: Starter is free for 1–3 users, Basic is $89/month for 4–10 users, and Business is $249/month for 11+ users. Enterprise is custom — contact us. You can move up a tier as your team grows; billing is per organization, not per individual seat add-on.

How do you keep my phone numbers from being marked as spam?

We treat your sender reputation as a shared asset. Voice traffic is signed with STIR/SHAKEN attestation and SMS senders are registered through A2P 10DLC with vetted campaigns. Combined with our strict no-spam policy and instant opt-out handling, this keeps your numbers verified rather than flagged as “Spam Likely”.

Do your AI voice agents make outbound calls?

No. Our conversational AI is inbound-only. It answers and routes incoming calls, and can accept appointment requests or answer knowledge-base questions. We never use AI for automated outbound or robocalls.

Are you HIPAA compliant?

A HIPAA-compliant configuration is available on request for clinics, chiropractors, and other healthcare-adjacent teams, including a Business Associate Agreement (BAA). Without that configuration, our AI will not ingest or transcribe medical symptoms. Contact us to enable HIPAA for your workspace.

How does the customer 360° view work?

Every call, text, email, voicemail, file, note, and appointment automatically attaches to the right customer and appears on a single timeline. Anyone on your team can open a contact and instantly understand the full history — from the customer’s perspective, not scattered across separate tools.

Can I control who sees what?

Yes. 360flow offers flexible, role- and board-scoped permissions. You can grant access down to individual boards and specific capabilities, so field techs, dispatchers, office staff, and owners each see exactly what they should.

Can I collaborate with people outside my company?

Yes. Our external guest management lets you invite customers, contractors, and partners as scoped guests to collaborate on exactly what they need — a permit, an approval, a document, a signature — without exposing the rest of your workspace.

Does 360flow update in real time?

Yes. Boards, cards, and conversations update live for everyone at once. When a dispatcher moves a job or a technician adds a note, the whole team sees it immediately — no refreshing.

Can I automate repetitive work?

Yes. Build your own automations to standardize and speed up workflows — route incoming requests, move cards between stages, and notify the right person automatically — so your team spends less time on busywork and more time on customers.

What integrations are available?

Gmail, two-way SMS, and voice (in-app dialer plus inbound AI answering) are live today. Housecall Pro is coming soon, and our integration catalog continues to grow. Enterprise customers can request custom integrations.

Do you record and transcribe calls?

Calls can be recorded and transcribed, with the transcript attached to the customer record so your team can catch up quickly. Callers are notified that calls may be recorded or monitored for quality and training, in keeping with applicable consent requirements.

How do customers stop receiving texts?

Every SMS program is opt-in, and customers can reply STOP to cancel at any time or HELP for help. We honor opt-outs immediately. Consent is never a condition of purchase, and message frequency varies by conversation.

How do I get started?

Book a call with our team and we’ll walk you through 360flow against your real workflows, help you migrate, and get your crew onboarded. Starter is free to try whenever you’re ready.