Legal
Privacy Policy
Last updated: July 1, 2026
This Privacy Policy explains how FireCoding Group LLC ("Firecoding", "we", "us", or "our"), the company behind 360 Flow, collects, uses, and protects information when you use our website and platform (the "Service"). FireCoding Group LLC is based in Beachwood, Ohio.
We built 360flow for service businesses that live and die by their reputation. We treat your data — and your customers’ data — with the same seriousness we ask of ourselves.
1. Information we collect
We collect information you provide directly, information generated as you use the Service, and information from integrations you choose to connect.
- Account & organization details: name, business name, email address, phone number, and role.
- Communications content: calls, text messages, emails, voicemails, transcripts, files, notes, and comments you create or exchange through the Service.
- Customer & contact records: information you add about the customers and contacts you coordinate with.
- Usage & device data: log data, activity events, IP address, browser type, and similar technical information used to operate and secure the Service.
- Integration data: information from services you connect, such as Gmail, only to the extent needed to provide the features you enable.
2. How we use information
We use information to provide, secure, and improve the Service, including to:
- Operate core features — boards, the customer 360° view, calling, messaging, email, files, search, and automations.
- Route inbound calls, deliver messages, and attach communications to the right customer record.
- Maintain security, prevent abuse, enforce our no-spam policy, and meet legal obligations.
- Provide support and communicate with you about your account and the Service.
3. SMS & text messaging
Our SMS features are strictly opt-in. SMS is opt-in. You choose to receive messages, and consent is never a condition of purchase.
By providing a mobile number you consent to receive account and service text messages from 360flow. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help.
Reply STOP to cancel at any time. Reply HELP for help.
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.
4. Voice calls & automated AI voice agents
360flow’s automated voice agents are inbound-only answering agents. They provide Interactive Voice Response (IVR) to route callers to the right department or technician, and can accept appointment requests or answer knowledge-base questions. We do not use AI for automated outbound calling.
Callers are notified with language such as: "Thanks for calling. Please note this call may be recorded or monitored by our automated assistant for quality and training."
Where Protected Health Information (PHI) or sensitive personal data may be involved — for example a clinic or chiropractor — our AI will not ingest or transcribe medical symptoms unless your workspace is provisioned under a fully HIPAA-compliant configuration. Contact us to enable it.
5. How we share information
We do not sell your personal information. We share information only as needed to run the Service or as required by law.
- Service providers: vetted vendors (for example, telecom carriers, cloud infrastructure, and messaging registries) that process data on our behalf under contract.
- With your direction: integrations and guests you explicitly connect or invite.
- Legal & safety: when required by law, regulation, legal process, or to protect rights and safety.
- Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.
6. HIPAA & healthcare data
A HIPAA-compliant configuration, including a Business Associate Agreement (BAA), is available on request for healthcare-adjacent customers such as clinics and chiropractors.
Unless your workspace is provisioned under that configuration, the Service — including our AI voice agents — is not intended to receive Protected Health Information (PHI), and our AI will not ingest or transcribe medical symptoms. Please contact us before using the Service for regulated health data.
7. Data security
We use technical and organizational safeguards to protect information, including encrypted session tokens tied to organization-specific keys and tenant isolation at the database layer. No method of transmission or storage is 100% secure, but we work continuously to protect your data.
8. Data retention
We retain information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data as described below.
9. Your rights & choices
Depending on where you live, you may have rights to access, correct, export, or delete your personal information, and to opt out of certain processing. To exercise these rights, contact us at sales@360flow.io. You can opt out of text messages at any time by replying STOP.
10. Cookies & analytics
We use essential cookies to operate the Service and may use limited analytics to understand and improve performance. You can control cookies through your browser settings.
11. Children’s privacy
The Service is intended for businesses and is not directed to children under 16. We do not knowingly collect personal information from children.
12. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above, and where appropriate we will provide additional notice.
13. Contact us
Questions about this Privacy Policy? Contact FireCoding Group LLC at sales@360flow.io — Beachwood, Ohio.